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In The News

Latest News & Insights

New York Passes Sweeping Bills to Improve Conditions for Delivery Workers
September 25, 2021
New York Passes Sweeping Bills to Improve Conditions for Delivery Workers

Since the beginning of the pandemic, food delivery workers on bikes have become even more ubiquitous features of the New York City streetscape, earning low wages and often braving horrendous weather, hazardous streets and the threat of robbery to bring people their takeout orders at all hours of the day.

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Why the ghost kitchen of the future could be vertical
September 25, 2021
Why the ghost kitchen of the future could be vertical

In many ways, Indianapolis-based ClusterTruck is the prototypical ghost kitchen. It has no dining room or storefront, and its food is available for delivery only. But ClusterTruck is different in one important way. The company, which launched in 2016, has the distinction of being the only fully integrated ghost restaurant in the U.S

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Restaurant Delivery Is Still Stuck in Limbo
September 23, 2021
Restaurant Delivery Is Still Stuck in Limbo

This last year and a half has given us plenty of moments to ask if we’re living in some bizarro version of purgatory, and I’m here to say that we are. The entire restaurant delivery industry will remain in limbo as long as the economic model relies on the countless inefficiencies of automobiles—and we should collectively be doing more to move beyond this petrol-based ball and chain.

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Native Delivery Pays Off According to Latest Delivery Study
September 01, 2021
Native Delivery Pays Off According to Latest Delivery Study

A new consumer survey from SMG, the latest in an ongoing study of trends in the food delivery market, shows native delivery making inroads as 23 percent of U.S. consumers reported ordering food directly from restaurants with their own delivery platforms compared to 24 percent that ordered food through a third-party app during the last three months.

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Shake Shack Unveils Nationwide Delivery Service
March 17, 2021
Shake Shack Unveils Nationwide Delivery Service

As vaccine distribution picks up and dining rooms get the green light, there’s little doubt Shake Shack’s digital mix will retreat from current levels. In January, digital accounted for 64 percent of the burger chain’s business.

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Who’s Paying for the Great Delivery Wars?
February 05, 2021
Who’s Paying for the Great Delivery Wars?

2020 was an undeniably big year for food delivery. As the pandemic limited access to restaurants and the government dragged — and continues to drag — on providing financial support for small businesses, consumers were given few options outside of takeout and delivery to eat a meal that they didn’t cook themselves.

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How to start your own delivery-only, virtual restaurant
January 14, 2021
How to start your own delivery-only, virtual restaurant

Because of these larger market opportunities, a food entrepreneur looking to start a delivery-only food business can focus on the elements needed to delight a burgeoning category of eaters with significantly fewer capital resources or overhead costs.

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How Grubhub, OpenTable, and Other Technology Platforms Profit Off Your Restaurant Franchise Data
December 02, 2020
How Grubhub, OpenTable, and Other Technology Platforms Profit Off Your Restaurant Franchise Data

Third-party platforms and marketplaces are not new to the restaurant industry, but as their long-term impacts become increasingly clear (and ominous), more and more restaurant franchise operators are asking: Do we really want to be chained to them?

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Doordash and Pizza Arbitrage
December 02, 2020
Doordash and Pizza Arbitrage

If capitalism is driven by a search for profit, the food delivery business confuses the hell out of me. Every platform loses money.

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Food Delivery Is Magical Thinking
December 02, 2020
Food Delivery Is Magical Thinking

We are missing a chance to see alternative food delivery ideas that could work better.

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How to make ghost kitchens and virtual brands profitable
October 16, 2020
How to make ghost kitchens and virtual brands profitable

Jumping into a ghost kitchen may seem like a way to recoup lost dining room sales during the pandemic, but operators need to consider food costs, labor, marketing and brand equity to ensure a payoff.

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How the pandemic accelerated the US ghost kitchen market '5 years in 3 months'
October 05, 2020
How the pandemic accelerated the US ghost kitchen market '5 years in 3 months'

The COVID-19 crisis has restaurants 'running to catch up' to delivery demand, but experts now see potential for permanent changes to business models as dark kitchens gain steam.

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U.S. reps call for investigation of delivery services
September 30, 2020
U.S. reps call for investigation of delivery services

The fact that the Federal Trade Commission has been asked to investigate third-party delivery companies further validates the idea that they are an unsustainable model. We plan to do it better!

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Can ghost kitchens bring restaurants back to life?
September 23, 2020
Can ghost kitchens bring restaurants back to life?

The off-premise-only facilities are taking off, while lots of restaurants are still struggling. Some say ghost kitchens are a solution.

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Denver may cap commission paid by restaurants to delivery apps
September 23, 2020
Denver may cap commission paid by restaurants to delivery apps

Denver restaurants could soon be paying less to delivery apps like DoorDash and Uber Eats.

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Six recipients selected for premiere Opportunity Zone Capital Accelerator Program
July 06, 2020
Six recipients selected for premiere Opportunity Zone Capital Accelerator Program

DENVER – The Colorado Office of Economic Development and International Trade (OEDIT) announced today that six businesses have been selected for assistance with opportunity zone business investment through the Opportunity Zone Capital Accelerator Program.

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